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Absolutely wonderful service at the Cardiac Clinic

Posted By Fee355

"Absolutely wonderful service at the Cardiac Clinic"

About: Crosshouse Hospital / Cardiology

(as the patient),

I had an appointment at the Cardiac Clinic last Thursday – it was absolutely wonderful. My appointment was at 2: 00pm and I was back out by 2: 25 – it was like clockwork. All the staff from the receptionist and nurses to the doctor were wonderful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/12/2014 at 17:21
Published on Care Opinion at 17:22

picture of Eunice Goodwin

Dear Fee355,

This is wonderful feedback, thank you so much for letting us know. I will make sure all the the team get to hear this. I know isay this often, but it really makes a difference for everyone to get such positive feedback.

Best wishes,

Eunice

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