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"In the hands of expert practitioners every step of the process"

About: East Surrey Hospital / Accident and emergency

(as the patient),

This afternoon I had the misfortune to fracture my right wrist when I fell at a London rail station. As an East Surrey resident, I fortunately, I decided to attend East Surrey hospital where the A&E staff proved to be outstanding. Dr Tarkan, E. P. Ann and Janette provided a fantastic service and I am completely confident that at every step of the process I was in the hands of expert practitioners.

I just wanted to pay a compliment to these outstanding clinicians for whom nothing was too much trouble. Thank you so much for taking great care of me this evening: I am extremely appreciative.

Kindest regards

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 28/11/2014 at 15:39
Published on Care Opinion at 16:40


picture of Ian Mackenzie

Dear Shebasys

Thanks for posting such a nice comment about the service you received at Accident and Emergency at East Surrey. It is particularly good to read that you received a fantastic service from the colleagues you mentioned and I will ensure that your kind words are shared with them.

I hope the fracture is healing well.

Kind regards

Ian

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