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Breast cancer care service informative and compassionate

Posted By FionaJan

"Breast cancer care service informative and compassionate"

About: Crosshouse Hospital / General Surgery

(as the patient),

I was diagnosed with breast cancer after my first mammogram in May 2014. I was seen by Miss Philippa Whitford, consultant breast surgeon and Angela Wallace, breast care nurse very quickly after initial diagnosis and both these ladies were informative, compassionate and empathetic.

I left my first consultation with them with information regarding what was to happen in the next few weeks.

I subsequently had surgery at Crosshouse Hospital and the acting charge nurse Tracy Carswell and the nursing staff in ward 5A were fantastic.

I must also mention SCN Linda Gray and SN Brenda McKenzie in day surgery who looked after me so well immediately prior to surgery and visited me after too.

SN Ann Lewis, from the post op recovery area, was wonderful, she was caring, compassionate and professional whilst I was in her care.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/12/2014 at 17:18
Published on Care Opinion on 02/12/2014 at 10:10

picture of Eunice Goodwin

Dear FionaJan,

Firstly, thank so very much for letting us know your experience of care was so good. It makes such a difference when people around us treat us with compassion, empathy and good communication skills. Secondly, thank you for making it so easy for me to find the people you would like me to pass your thanks to. This has been a great day for responding to very positive stories and it is very heartwarming.

I hope everything is good with you now,

Best wishes,

Eunice

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