"Admission to Day Surgery Unit"

About: Dumfries & Galloway Royal Infirmary / Urology

(as the patient),

I was admitted for a procedure on the Day Surgery Ward in Dumfries General Hospital earlier this month. On arrival the receptionist was pleasant and smiled. From then on all the staff I came in to contact with were cheerful and helpful. I had never had this particular procedure done before and the nurses were very reassuring.

The waiting area was clean, quiet and much nicer than I had expected. I was taken in to a room in private to have everything checked and the nurse explained gave me the opportunity to ask questions to me. The urologist was polite, introduced himself and shook my hand before he explained what he was going to do.

I would just like to say a big thank you for everyone being so nice, (and smiling)which made the admission a much better experience than I had anticipated.

Thank you

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Mrs Grateful,

Thank you for taking the time to provide us with your feedback. We are delighted you had an excellent care experience.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Best wishes

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