"Top marks, top service, top staff"

About: Heartlands Hospital / Paediatrics West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My 13 month old son was taken ill yesterday and we were taken by ambulance to childrens ED at heartlands hospital. I can not praise this place enough. We were seen promptly, reassured and treated very well. The Dr (Martin) was fantastic, he had a great manner with my son and explained his diagnosis and thoughts thoroughly, in a way we could understand. Top marks, top service, top staff.

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Response from Heartlands Hospital

Dear Sir or Madam, Thank-you for taking the time to post your comments regarding your visit to the Children's Emergency Department with your son. All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. In addition, your posting will be emailed to the Manager for the Children's ED, as I am sure they will be delighted to read your comments. Best wishes Jenny Langham Patient Services Team

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