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One of the best

Posted By Armies187

"One of the best"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

At Guernsey House people are always there to help. They never judge you and provide a very good service. I have been to plenty of clinics like this around the country and this is one of the best.

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Responses

Response from Dr Roger Smith 14 years ago
Dr Roger Smith

Submitted on 09/06/2009 at 12:25
Published on Care Opinion at 01:00

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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Response from Patient Opinion 14 years ago
Patient Opinion

Submitted on 11/02/2010 at 11:37

Thank you for your posting, it's great to hear that our clinic is working for our service users. Please feel free commemnt further on any aspect of your treatment.

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