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Patient Care

Story from nhs.uk

"Patient Care"

About: Eastbourne District General Hospital

My physically challenged father aged 89 was discharged on November 6th 2014. He had been ready the night before but was obliged to stay overnight and wait all day in the Discharge Lounge till finally he was brought home at around 6:00 p.m. His blister-pack of medications was found to have been totally untouched for that day. None had been administered to him. One of these medications was to prevent fitting. During the night of 6th/7th he suffered a grand mal seizure as he slept. Thankfully, he came through it OK. Also, as a rhenal patient, insufficient care was taken to ensure he was kept adequately hydrated. He was not given a drip in A&E and his son was obliged to go ask a doctor for a glass of water for him.

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Responses

Response from Eastbourne District General Hospital 9 years ago
Eastbourne District General Hospital

Submitted on 25/11/2014 at 22:38
Published on nhs.uk on 29/11/2014 at 03:01

We are deeply concerned to read about your fathers experience at Eastbourne DGH and would like an opportunity to look into what happened in more detail. May we assure you that we take all comments from patients and their families very seriously and therefore it's important for us to understand what happened and why. In order for us to do this, we would need to clarify further information from you. If you would like to do this, please contact our Patient Advice & Liaison Service (PALS) on 01323 435886 or by email at: PALSE@esht.nhs.uk. We hope that you are able to make contact with us. May we also make you aware of East Sussex Healthwatch who are also interested to hear from service users about their experiences. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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