"Missed crucial appointment due to patient transport cancellation"
About: Cromer Hospital / Gynaecology Cromer Hospital Gynaecology NR27 0BQ East Of England Ambulance Service NHS Trust / Patient transport East Of England Ambulance Service NHS Trust Patient transport Norwich NR6 5NA
Posted by Psalm23 (as ),
I was due to attend an important hospital outpatients appointment but the patient transport did not turn up.
We called an hour pre appt and they said they were coming in 15 minutes.
We called again half an hour before appt and they said they weren't coming.
Had to cancel appointment which I had been hanging out for as I am in pain. Needed to rebook appointment. Hospital said it wasn't them to rebook. They transferred me to someone else who said they couldn't rebook it because it was a choose and book appointment.
Spoke to GP secretary who said it wasn't for them to rebook. Spoke to choose and book who said it wasn't them it was the GP who needed to reraise it. Spoke to the GP secretary who said I would be at the bottom of the pile again. Left message for GP to reraise. No appt booked. Still in pain.