"Hip Replacement Surgery"

About: London Queen Elizabeth Hospital / Trauma and orthopaedics University Hospital Lewisham / Trauma and orthopaedics

(as the patient),

I saw my doctor (GP) who recommended a hip replacement. I received appointment for Trauma & Ortho Hip Clinic, Queen Elizabeth Hospital for early Summer. This was then cancelled by hospital and re-arranged for mid Summer where I saw a consultant who said they could not operate for 2 months as my blood pressure was too high and I was to go back to my doctor to get blood pressure pills for the required time. In view of the 2 month stipulation I went to stay in Cyprus with friends but a letter was sent to me soon after for a pre-assessment appointment. My son notified me of this and I immediately phoned the hospital from Cyprus to explain.

My son later opened another letter, this time from Blackheath Hospital and I also phoned them from Cyprus and was asked to contact them upon my return. This I did but they said my file had been returned to Lewisham. I then contacted Queen Elizabeth Waiting List and was told there were no notes re my absence in my file so I had been removed and had to start again.

This I did - pre-assessment this time now in early Autumn at Queen Elizabeth completed. One week later received a letter telling me Lewisham Central Booking would be contacting me to arrange pre-assessment tests and date for admission.

Today some 5 weeks and several attempts later I eventually managed to speak to someone in Waiting Lists Lewisham who informed me my operation would be some considerable time!

I am now wondering if I will ever get this operation before I die of a stroke or heart attack due to high blood pressure brought on by the aforesaid catastrophe of errors.

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Response from University Hospital Lewisham

Due to a technical issue you may not have received a response to your comments. Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I will share your comments with the team involved to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience team

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