"Nurses need more consideration for their patients"

About: Rotherham Hospital / Gynaecology

(as the patient),

Over the past couple of years I have had a couple of operations causing me to have to stay in hospital over night, mostly at Rotherham General Hospital. Until my last operation Rotherham had always, in my opinion, been the best for after care from all the medicals staff and the standard of hygiene but then I was admitted to ward B11 for a hysterectomy in February of this year. What a shock!

The day after my op I was in pain and constantly being sick, when I asked for anything they just brought the tablets and stuck them down and walked away. I could barely move because of the pain but I would take the tablets and then unfortunately I’d be sick again therefore they would come straight back up not doing me any good what so ever. It wasn’t until I got mad, which is not like me at all, that the staff nurse came and gave me an injection for the pain, but that wasn’t until the end of the day and then she never spoke to me or explained what she was doing until I asked.

The aftercare was just horrendous, I know the nurses were busy and had a lot to do but not one of them spoke to me and asked if I was ok. I spent the first 24 hours in a dirty, sickly, hospital issue night gown; I never had the chance to have a wash that day.

Night time was also horrendous. A nurse came round with the tablets at 11-12 o clock just when everyone had settled down and gone to sleep, why couldn’t they come round a bit earlier, we all needed our rest to help recover. One night the nurse in charge came around at 2am collecting the charts from the bottom of the bed, dropping one on the floor with almighty bang and then sat down at the table to flick through all the papers by this time another nurse was having a conversation with someone in the next bay and we could hear everything. Surely they should have more consideration for other patients.

Up to going into hospital this last time, I had always been pleased with everything the staff had done. I didn’t have to wait long for appointments and I was even fitted in a month earlier than originally thought for my operation, which I was pleased about.

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Response from PALS Co-ordinator, Rotherham NHS Foundation Trust

Thank you for taking the time to share your experience on this website and I am very sorry to read of your concerns.

We would very much like to talk to you about your experience so that the Ward Manager may address your concerns with you. If you feel able to do so, please contact us in the Patient Advice and Liaison Service on 01709 307646 so that we can look into the issues you have raised.

Thank you once again for your post.

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