"endoscopy: need to communicate better with your..."

My mum came to the endoscopy department following a letter she recieved. The letter didn't specify what procedure my mum was getting just that she had an appointment. We assumed that she was getting another endoscopy as she has had one in the past and was presenting with the same complaint so we ensured she hadn't eaten or drank only sips for 6 hours. Upon arriving she was called up to get her weight taken there was no indication what this was for and was sent back to her seat. Only when i went up to the reception desk to enquire what exactly it was that she was getting did they reveal she was mearly here for a consultation. Clearly as my mum had been anticipating a invasive procedure she extremely unhappy and absolutly starving! . It would be in the patients interest in the future to not presume that they are fully informed and let them know what is going on each step of the way.