"endoscopy: need to communicate better with your..."

About: The James Cook University Hospital

My mum came to the endoscopy department following a letter she recieved. The letter didn't specify what procedure my mum was getting just that she had an appointment. We assumed that she was getting another endoscopy as she has had one in the past and was presenting with the same complaint so we ensured she hadn't eaten or drank only sips for 6 hours. Upon arriving she was called up to get her weight taken there was no indication what this was for and was sent back to her seat. Only when i went up to the reception desk to enquire what exactly it was that she was getting did they reveal she was mearly here for a consultation. Clearly as my mum had been anticipating a invasive procedure she extremely unhappy and absolutly starving! . It would be in the patients interest in the future to not presume that they are fully informed and let them know what is going on each step of the way.

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Response from The James Cook University Hospital

Good morning Thank you for your comments regarding your mum's visit to the Endoscopy Department at The James Cook University Hospital. I am sorry you have cause for concern regardig the information your mum received about her appointment and we will of course investigate this. I should be grateful if you would contact the Patient Advice & Liaison Service on 01642 854807 at your earliest convenience to provide us with further information and one of our officers will be able to discuss your concerns further with you. Yours sincerely Mrs Linda Oliver Patient Relations Manager