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1st class staff at Ambulatory care Uniy

Story from nhs.uk

"1st class staff at Ambulatory care Uniy"

About: Good Hope Hospital

Spent best part of Saturday with my mother, 82 year old attending the Ambulatory Care Unit. The team were very friendly and even though we were there a long time, they kept us informed of timings of diagnostic results, and ensure we were made as comfortable as possible (tea, TV, conversation etc.). Staff very courteous with my mother, and treated her as a human being (is expected but doesn't always happen). thanks.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/11/2014 at 12:46
Published on Care Opinion at 13:08

Hello

Thank you very much for taking the time to post details of your recent experience in our Ambulatory Care Unit at Good Hope Hospital with your mother.

Your kind comments and positive feedback are very much appreciated and I will ensure that they are sent to the Ward Manager and Matron so that they may be communicated to all of team on ACU.

My thanks once again and please contact me at any time if I can be of any other assistance.

Kind Regards

Marie Helebert

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Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust 9 years ago
Richard Parker
Managing Director, Good Hope Hospital,
Heart Of England NHS Foundation Trust

Submitted on 05/11/2014 at 14:41
Published on Care Opinion at 15:10

picture of Richard Parker

Thanks also from me. We're expanding our ambulatory clinic & the staff will be pleased to read your positive feedback.

Regards

Richard

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Response from Arne Rose, Consultant, Associate Medical Director for Good Hope Hospital , Management, Heart of England Foundation Trust 9 years ago
Arne Rose
Consultant, Associate Medical Director for Good Hope Hospital , Management,
Heart of England Foundation Trust

Consultant

Submitted on 05/11/2014 at 15:25
Published on Care Opinion at 16:50

Thanks for your positive feedback. We take encouragement from your experience. When we are expanding opening hours and services in the future, we are always looking for user involvement and contributions. If you would like to help, please be in touch with my PA deborah.guest@heartofengland.nhs.uk.

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