"Such a contrast"

About: Frimley Park Hospital (Frimley)

My wife had a fall. I called the ambulance. An hour and a half later it hadn't arrived, by now it was midnight, so cancelled ambulance and took her to the Urgent Care Centre at Brants Bridge, Bracknell next morning - absolutely useless. After more than an hour of waiting, we were told they couldn't help as it looked like a hip problem and they can't x- ray hips - "go to A & E". What a shower so far! Chose to go to Frimley rather than Wexham (no need to say why!). Hey presto! Such good care, from the A & E receptionist (who went to find a wheelchair for me, brought it to the car outside, helped my wife out of the car into the chair and wheeled it into the hospital) to all the staff in A & E and on F5 Blue Team. Co-ordination on discharge could be improved, otherwise absolutely tip-top all round. Note too, an email to the CE was replied to and acted on, by him personally, within an hour of me sending it after wife was home.

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Response from Frimley Park Hospital

Thank you for taking the time to give us your feedback. It is a shame that your initial experience was such a difficult one but we are pleased that your impression of Frimley Park was a very good one.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful