"There was no update or advice"
About: Crosshouse Hospital / General Medicine Crosshouse Hospital General Medicine KA2 0BE
Posted by Red417 (as ),
I felt the service was poor, mainly as I had an appointment for 2:30pm and finally saw the doctor at 3:50pm some 1 hour 20 minutes late.
When I arrived there was no update or advice to tell me that they were running late, ultimately I had to rely on a fellow patient to find out this information.
When I asked the nurses about the late running I was told they were not aware of any lateness to the clinic / services.
There was one lady who came in after me with an appointment for the same time 2:30 but she was seen before me. I felt this was unfair
I think it’s a common courtesy to tell people that appointments are running late and to offer them an option to reschedule if the late running impacts on their day / other events / plans.