"Issues with service"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

The latest issue has been the final straw with the recovery team service. I was recently seen by the psychiatrist who I have very little faith in for a reason. However that is a seperate issue. My issue being as result of the appointment my medication was increased and I was told if a certain thing happened I was to contact the team and I would be followed up in 3 months. I find it very unprofessional to send someone away with a change in medication with no schedule monitoring system in place. In fact I find it unacceptable and negligent.

I would also like to raise that my main source of support has also now become unwell as they have felt like they have taken the burden of the fact that I have had no support from the recovery team. Whilst I understand the care has fallen apart due to reasons beyond anyone control, it is not accept that the service is failing to support an individual at a vulnerable time.

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Responses

Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear bugsi

Thank you for your posting. We are very sorry you are unhappy with the service you have received. We would really like to look into this matter to see if there is anything we can do to help and support you. In order to help, we would need additional information from you. Please telephone our Patient Advice & Liaison Service (PALS) on 01925 664014.

We look forward to hearing from you.

With kind regards

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Update posted by bugsi (the patient)

Do I need to ask for yourself? I have had some dealings with pals previously but last time felt I got nowhere just fobbed off. I am also in touch with healthwatch with regards to receiving advice about the latest issue mentioned above.

Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear Bugsi

Many thanks for your prompt response. Yes, it would be me initially who would go through your concerns with you. I have provided my direct telephone line as above - which is 01925 664014. I look forward to hearing from you.

With kind regards

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