"Experience of 'phoning Devon Referral Support Services."
Posted by Torgoldhen (as ),
My Doctor referred me to DRSS because he had decided, (his decision, I hadn't gone to see him about this particular matter), that because a cyst on my lower right eyelid was beginning, at times, to intrude on my line of sight that it needed removing. Because of it's position he decided that it would be preferable for an Opthalmologist to 'do the job'.
I received a letter from DRSS asking me to contact them in order to choose a hospital and to process my referral.
I rang DRSS and heard a recorded message telling me that there was a queue but I could leave my name and 'phone number and they would get back to me shortly and so I did just that. However, after waiting three days and having not heard from DRSS I 'phoned them again. At first I was told that they had no record of me but after giving them the details of the letter they had sent me they did 'find me. I was told that because my Doctor had not given enough detail it had been referred back to my Doctor. (It would have been 'nice', polite even, if they had bothered to 'phone me back to tell me that instead of leaving it to me to ring them a second time).
My Doctor was on holiday that week but on his return he contacted me and asked me to go in and see him. When I did see him again he expressed some considerable surprise that I had been told that there had not been enough information given. In fact there was no further information he could have given except perhaps to list my hair colour and maybe food preferences! My Doctor however said he would remove the cyst himself although, because of the position of it, he would still have preferred an Opthalmologist to have 'done the job'.
I have since heard from a friend in the profession who said that they thought in fact it was nothing to do with lack of information that resulted in the matter being referred back to my Doctor and that no qualified medical person would have even been involved in the decision. It is simply a cost cutting decision.
So, my GP's opinion and 60 plus years of paying into the NHS makes me feel counts for absolutely nothing. I wonder who did make the decision to refer the case back to my surgery?