"Rude and incompetent staff"

About: Vale Community Hospital Vale Community Hospital Dursley GL11 4BA

Posted via nhs.uk 9 years ago

It took two receptionists 15 minutes to complete a simple booking in process, then found during the appointment that some of the information had been entered incorrectly anyway. The nurse who treated me was rude, insulting and dismissive. My problem wasn't resolved.

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Vale Community Hospital

Submitted on 30/10/2014 at 14:26

Published on nhs.uk on 31/10/2014 at 03:00

Many thanks for taking the time to share this feedback. Naturally, we're concerned to read your comments and would like to find out more so as to identify any opportunities for improvement. Would you be happy to get in touch with our Service Experience team to discuss this matter further? If so, could you please contact them on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk We have also passed your comments on to our board of directors and the Matron and her team at The Vale Community Hospital. Best wishes Gloucestershire Care Services NHS Trust

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Rude and incompetent staff

"Rude and incompetent staff"

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