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Accident and emergency

Story from nhs.uk

"Accident and emergency"

About: Wansbeck Hospital

My partner and myself visited A and E due to her having an eye problem. The receptionist was very helpful and friendly and my partner was seen very quickly by a nurse who quickly diagnosed the problem prescribed medicine to alleviate the condition and gave advice for further treatment. Couldn't fault the service or the efficiency. Pay the staff the meagre pay increase they are asking for they are more than worth it! Gary

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Responses

Response from Wansbeck Hospital 9 years ago
Wansbeck Hospital

Submitted on 27/10/2014 at 07:33
Published on nhs.uk on 28/10/2014 at 03:00

Dear Gary, Thank you for this lovely feedback for the team in A&E. It is kind of you to take the time to tell them all about your partner's experience. You will understand why we really value and appreciate our staff. We know that every day they work incredibly hard to provide the best care possible as efficiently as they can. I know they will be delighted to know they got this spot on for both of you. They will also appreciate your vote of confidence in the wider NHS. Hope your partner's eye is much better. With best wishes, Annie

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