"a constant disappointment over many months"

About: King Edward VII Hospital

I have a cataract in both eyes. My left eye has become so bad, I am terrified to drive at night. I was seen 9-10 months ago by a lovely Doctor, who asked why I had allowed the cataract to become so bad. I explained that I had not but the appointment tooks ages to come through. I have had a long succession of letters, and phone calls giving me dates for a pre-op assessment, only for them to be cancelled the following day. I was offered appointments in may which I could not accept, as I was receiving treatment for a failed hand operation which led to amputation of a finger. I recently received a text asking me not to forget an appointment on Monday 27/10, which came as a surprise as I had not received a letter to advise of this. Today I received a letter advising me of an appointment on Monday 3rd November. Given the history I expect this to be cancelled too. I have paid NI personally for 50 years. I own my own company which has to pay 13.8% of my salary in NI contributions. I am very very disappointed with the inept service and fed up with Hospital staff playing mind games with me

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Response from King Edward Vii Hospital

Thank you for taking the time to leave a review of the eye clinic services at King Edward Hospital, Windsor. I am very sorry to read of your experience. As the eye clinic is operated by the Royal Berkshire Hospital, Reading I have forwarded your review onto their Patient Advice and Liasion Team. I have asked them to contact you directly to discuss your concerns. You can email them at talktous@royalberkshire.nhs.uk or ring them on 0118 322 8338. Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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