"Day surgery"

About: Princess Royal University Hospital (Orpington)

I drove my adult daughter to the hospital for day surgery, we are not local so I expected to be able to wait with my daughter until she went in for her operation when I could then go off for a walk etc, the staff looked at me like I was some sort of idiot and I was sent off like a naughty child. Very rude and unfriendly staff and not at all understanding which upset my daughter. Would not recommend This review site asks for the department but doesn't actually list it!

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Response from Princess Royal University Hospital

I am very sorry that the Day Surgery Staff caused distress to your daughter and yourself by their attitude and behaviour. We should support patients and families during an attendance which can be stressful and provoke a range of emotions in patients and relatives of all ages. I am sorry that this detracted from the experience and will immeadiately feed this back to the relevant manager to act on.

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