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"Out Patient - Urology Investigations Unit"

About: Burnley General Hospital

As an out patient witha sensitive male problem I was refered to unit by my GP. On my first visit I was seen by a Clinical Nurse Specialist . She was so professional, she set me at ease during the interview and following examination. On my second visit today, she saw me again where I was given tuition on helping to solve my problem, once she put me at ease with her professionalism. The CNS is a credit to her profession and the hospital. Well done the NHS in having staff of this calibre at BGH.

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Response from Burnley General Hospital

Dear Robert Many thanks for your feedback on your experience of our Urology Outpatients service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and will try to locate the lady you mention in such glowing terms and pass on your thanks. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor/good visit for you we would really value this so that we can try to improve things/ make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on Many thanks again Wendy Stobbs, Patient Experience Facilitator

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