"hull royal - why can't you answer basic questions re care?"

Dear Harley Thank you for taking the time to let us know via the Patient Opinion website of your experiences at Hull Royal Infirmary. We are sorry that you felt that the channels of communication were less than satisfactory. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We have asked our colleagues at Hull and East Yorkshire Hospitals NHS Trust to investigate your concerns and to feed those back to us and we will let you know the outcome via this website within the next couple of weeks. We value all feedback and would welcome the opportunity to discuss this further with you. Should you wish to contact us, NHS Hull’s Patient Advice & Liaison Service (PALS) details are: 01482 335409 or by email, or you can contact our colleagues in PALS at the hospital trust on 01482 623065 or by email. Thank you once again for taking the time to provide us with your views on our services.

Dear Harley We have now received a response from our colleagues at Hull and East Yorkshire Hospitals NHS Trust. The Trust is sorry that the patient has had this experience. This level of care is not acceptable for any of our patients and the Trust strives to learn from experiences such as this one. The Trust is keen for you to make direct contact for many reasons, but particularly the perceived way you were treated by staff, and to ascertain if the test results have been followed up. We would ask you to contact the hospital Patient Advice & Liaison Service in the first instance, and team members there will attempt to resolve any concerns you have, or direct you towards other relevant agencies if appropriate. This is a confidential service and can be contacted by telephone on 01482 623065 or by email. Thank you once again for taking the time to provide us with your views on local services.