"X Ray dept"

About: Royal Berkshire Hospital

Entered A & E following early morning call for ambulance. Nursing staff treated me very well and with attention and were excellent. Doctor was very good and thorough and ensured I was checked for all aspects effecting me. A very good experience considering my plight. However... the X Ray operator was rude, abrupt and dismissive and not at all sympathetic of my pain. Needs a different job.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Many thanks for your feedback about your visit to A&E and we are glad to hear that the nurses and doctor provided you with a positive experience. We are sorry, however, that it was a less than positive experience in the A&E X-ray unit. Without knowing the date of your attendance it is difficult to address this specifically with the member of staff concerned as number of radiographers rotate through the Emergency Department. The Radiology Services Manager will ensure your comments are fed back to the whole team and that staff are reminded of the need for a caring and compassionate manner at all times.

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