"Phone answering"

About: Bristol Royal Infirmary

What a nightmare. It is now Tuesday and last Thursday I started tring to contact Upper G I waiting lists. Sent from pillar to post, but still no one rings me back. If I was desperately ill, this would be very bad indeed... Surely it is Patients First ...

Story from NHS Choices

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Response from Bristol Royal Infirmary

We are concerned to hear that you are having problems contacting this service. Please can you contact our Patient Support and Complaints Team (0117 342 3604 / pals@uhbristol.nhs.uk) so that they can facilitate this for you. We have also advised the management team about the issues you have experienced. Thank you for your feedback.

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