"arrogant staff members"

About: Sunderland Eye Infirmary

when I was admitted the nurse looking after me was lovely, after my operation I was met by a most nasty member of staff who was horrible I was still very groggy from my operation and was asking what was going to happen next as I said the staff member was horrible and refused to give me any information and was told to sit and be quiet. I told her that I would make an official complaint about her which I never did but to my amazement she complained about me and the powers that be decided I was wrong with out even taking my account of the situation. I would like to say the hospital carry out fantastic work but those in suits have no respect for patients .(good luck)

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Response from Sunderland Eye Infirmary

Thank you for your comments and we will ensure they are shared with the team. If you would like this to be looked into further please contact the Patient Advice Team (pals@chs.northy.nhs.uk or freephone 0800 587 6513)

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