"Currently waiting for GP contact"

About: Lincoln County Hospital / Accident and emergency

(as the patient),

I attended A&E recently, after advice from my GP, that if the pain I am suffering persisted, increased or radiated down my leg/legs, I was to go to A&E.

On arrival, I was seen by a junior Dr in triage, I explained that I had underwent a discectomy in my lower back in 2012 and was due to undergo another discectomy soon in my neck.

I explained that, I had been off of work for 3 weeks and had been seen by my GP and that I had been prescribed pain killers and had been advised to visit A&E if my situation got worse.

The Junior Dr advised my that I would be going to the X-Ray department for investigation.

The Junior Dr then consulted an orthopaedic specialist, soon after I was discharged with out having been x-ray'd/scanned or having spoken to the orthopaedic specialist with the advice that I should see my GP.

I am still off of work and am currently waiting for my GP to contact me.

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Response from United Lincolnshire Hospitals NHS Trust

Dear JP1108

I am very sorry to hear about your experience in the A&E Department. I would be grateful for the opportunity to feed back to the doctor who saw you and I wonder if you would be prepared to let us know your name so that we can work out who it was and investigate the concerns you raise. If you could email your details to patient.experience@ulh.nhs.uk, the team will forward them to me and I can then speak to you.

I do hope you have been able to see your GP since you posted your feedback.

Dr David Flynn MB ChB FCEM

Head of Service Medicine and A&E/Consultant Emergency Medicine

Emergency Department, Lincoln County Hospital

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear JP1108

Thank you for contacting us via email. I hope that you will be able to contact us again to discuss the issues you raise. One of our A&E Consultants at Lincoln has been attempting to speak to you personally.



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