"I hope never to return"

About: Royal Preston Hospital

The care on ward 12 was totally impersonal, but then this is supposed to be the Surgical Assessment Unit yet I was there pre and post op until I was discharged. Other patients were being moved to other surgical wards but alas I was not so lucky.

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience when you recently attended the Surgical Assessment Unit. I'm sorry to hear that your experience was not of the high standard we aim to provide to all our patients. If you feel it would be helpful to discuss your concerns in more detail, can I ask you to please contact our Customer Care department on 01772 522521.

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