"A complaint about 999 call"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

I made seven 999 calls which resulted in my husband getting zero medical treatment and being hung up on for moaning in pain. One controller said we should get a taxi and they refused to give me their surname, we pay our NI and taxes why are we being refused medical assistance when it is needed and being spoken down to? This was a disgusting service!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Good Morning nonplussed

Thank you for taking the time to share your experience with us. I am very sorry that you did not receive the service you expected from us.

We would welcome the opportunity to investigate this event for you. Please may I ask you to contact one of my colleagues in our Patient Experience team on either swast.patientexperience@nhs.net or 01392 261 585.

Thank you, again, for taking the time to provide us with feedback.


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