"No appointment letter sent to me,your mistake not..."

About: City Hospital (Birmingham)

I have been suffering for months,and have attended all of my appointment s,suddenly I am told that I missed an appointment on the 30th September so I have been referred bk to my doctor. Absolute rubbish,I received no appointment for the 30th of September so I suggest someone is not doing there job properly.Thankyou for the great upset you have caused me and thanks for the disgusting service.Back to square 1 now.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from City Hospital

Whether or not letters were sent and missed, we are keen to treat you well. If you can send me through your details we can sort out a next step – tobylewis@nhs.net. Toby Lewis, Chief Executive.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful