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The staff were fantastic

Posted By Jand

"The staff were fantastic "

About: Stepping Hill Hospital / Colorectal surgery

(as a relative),

My Mum had a Colonoscopy here at Stepping Hill on this week in the afternoon. The staff were fantastic and specifically Michelle who did the procedure. I would like her to know that in my experience of the past three months she is the most thorough, knowledgeable and informative member of staff I have spoken to as my Mums carer.

All the staff were very understanding about why I was there and even asked if I had concerns about Mums procedure which is sadly lacking on the wards. They didn't need to have taken care of me as well as my Mum but they did which I fully appreciated but didn't have time to say on the day. I hope this gets to the Unit. Thank you.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 9 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 17/10/2014 at 09:33
Published on Care Opinion at 10:45

Thank you very much for such a a lovely review which I will share with Michelle.

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 06/05/2015 at 14:19
Published on nhs.uk on 07/05/2015 at 01:00

Thank you for your feedback. I am glad that our staff were helpful and understanding. I will make sure that the unit and its managers are aware of your feedback. Kieren Done Complaints and Customer Service Team Manager

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