My mum has been in and out of East Surrey hospital over the last month. She is currently on Leigh ward, having been held in recovery for 2 days after a hip replacement. While the operation was carried out swiftly after a serious fall, she should not be in these beds for so long. By a combination of this and the very poor phone system (I am in Yorkshire) I have been unable to speak to her since before her operation. This is despite calling 3-4 times a day, and as there is no close by family I really think I should have been able to do this. Also, while on Abinger ward on an earlier stay, it was impossible to get a mobile signal (although it seemed a little easier to get through to their phone line). I must have spent between 1 and 2 hours cumulatively on hold on their phones over the last month. The nurses and doctors I have dealt with in this time have all been highly professional and hard-working, but they seem to be battling very difficult circumstances.
"Mixed - the phone service is terrible"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted via nhs.uk
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