"Paramedics were very kind and clear in their treatment"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

On our way to the doctor’s surgery for a check-up my mum had a fall. We had to call for a paramedic to ensure my mum was OK. The paramedics who came were really thorough in checking my mother for injuries and the cause of the fall. They were very kind and clear in their treatment keeping both my mum and me informed about what they were doing and why, they were able to treat my mother’s injuries, avoiding the need to go to A&E.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Gradual82

Thank you for taking the time to share your experience. I hope your mum is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most. Not every patient needs to go to hospital and South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and location that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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