"I could not have asked for better"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

My ribs were hurt after I’d been beaten up, I had to call 111 to get some help with the pain. The paramedic who came was very thorough, had an excellent manner and great attitude. I could not have asked for better.

Paul, the paramedic, arranged for the doctor to make a home visit, in the end my doctor was not able to come but at least Paul tried.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Sent30

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and Paul the Paramedic who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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