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A&E

Story from nhs.uk

"A&E"

About: Whipps Cross University Hospital

Unfortunately I had yet again make a trip to A&E with a flare-up of diverticular disease. To say I was treated flippantly is an understatement, the doctor I saw made me feel I was wasting his time and was very dismissive of the pain I was in. I can only think it was because I'm a 67yr old lady with a bowel disease so what can I expect? We all get old it'll happen to the doctor who treated me!!

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Responses

Response from Whipps Cross University Hospital 9 years ago
Whipps Cross University Hospital

Submitted on 24/10/2014 at 15:48
Published on nhs.uk on 25/10/2014 at 04:00

Thank you for taking the time to leave this feedback regarding your experience at Whipps Cross Emergency Department - this experience does not meet the high standard of emergency care that we strive to deliver at Whipps Cross.  I would like apologise for your A&E visit not meeting this high standard.  Please do get in touch to discuss this further and allow me to address your concerns directly. My contact details are: Fiona McCreesh, Matron, telephone number 0208 539 5522 extension 5912 or email Fiona.McCreesh@bartshealth.nhs.uk. Alternatively you can contact the PALS Service by emailing: PALS@bartshealth.nhs.uk

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