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Ear consultation

Story from nhs.uk

"Ear consultation"

About: Nuffield Health, Shrewsbury Hospital

Booked a appointment to see a consultant about a ongoing ear problem was told very little information, was basically told just to get on with it. I also found the consultant was not helpful in answering any of my questions I had. Went away fealing very disappointed and ripped of after being charged £175.00 for a 15 minute chat. ??

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Responses

Response from Nuffield Health, Shrewsbury Hospital 9 years ago
Nuffield Health, Shrewsbury Hospital

Submitted on 07/10/2014 at 14:58
Published on nhs.uk on 08/10/2014 at 04:00

Dear Stephen, We are very sorry to hear that you were unhappy with your recent consultation with one of our doctors. We would like to investigate this further to determine what went wrong and how we can better meet your needs. If you would be kind enough to e-mail us on: Hospitalfeedback@nuffieldhealth.com Upon receipt of e-mail we will immediately investigate further to see how we can improve the consumer experience to better meet the needs of patients, such as yourself. Thank you very much for taking the time to feedback to the NHS choices website. On behalf of Nuffield Health may I once again apologise that we have not met your expectations with regards to the appointment you attended. Kind Regards, Ben Nuffield Health Consumer Care

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