"Worst emergency service done by an hospital"

About: Queen's Hospital (Romford)

On 01 October of 2014 my girlfriend get in this hospital at 12 am, with pain on chest and back, without conditions to stand she ask for a bed to lay down, while waiting for a doctor to be attended and that bed was rejected. Because they said that they don't have any bed for her, but we see there was so many beds not occupied, and she have to wait in a room without condition for her problem. And no one care about that situation. We have been waiting until 8 am for any kind of conditions for her and nothing happens. And she have to wait in miserable conditions to be attended in a waiting room. For us, it was the worst hospital operating with our taxs!

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Response from Queen's Hospital

I am very sorry to hear about your girlfriend’s experience in our Emergency Department. To be able to investigate this for you, I will need more information. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I am able to investigate this for you. Yours sincerely, Stephen Burgess Medical Director

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