"Appointment and ongoing Medication"

About: Arrowe Park Hospital

Arrived in plenty of time for appointment waited for 2 hours after 1 hour was told there would be a delay when finally got to see Consultant did not have any opportunity to ask questions just told to carry on taking the tablets of which I had run out contacted my GP Surgery who would not prescribe until hospital contacted them

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We have passed your comments on to our Urology Department. If you would like for us to look into your concerns further, we will need your personal details and more information about what happened. If you would like to discuss your concerns further, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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