"Breast Clinic - surgery - one night stay"

About: Worthing Hospital

I was very impressed with the service and treatment I received. In 8 weeks I was referred to Breast Clinic, screened, biopsy performed, results given, surgery arranged and completed, a bed was found for me, with one night stay in hospital on Clapham Ward. The staff were excellent, and everything went extremely well, Only one little concern and that is with agency nurses, the one who was working on the afternoon I was due to have my operation, did not know what she was doing and did not seem interested. The staff were caring, friendly, respectful, and I am very thankful to all the staff who helped me.

Story from NHS Choices

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Response from Worthing Hospital

We really appreciate you taking the time to let us know how impressed you were with the overall service and treatment you received whilst in our care. Thank you also for raising the concern about the agency nurse. We expect all our staff, including those who work for us in a temporary capacity, to work hard to provide the best standards of care and we were concerned to hear about the performance of this member of staff. The matron for Clapham ward would like to look into your concerns more closely and would be very pleased to discuss your experience with you in more detail. The NHS Choices website is anonymous and your details are not shared directly with the Trust. We would therefore encourage you to contact the Trust directly. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contact/pals ; calling our PALS department on 01903 285032; emailing us on PALSWorthing@wsht.nhs.uk.

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