"Follow up appointment"

About: The Princess Royal Hospital / Neurology West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

In May I woke up at 10am I was unable to lift my left arm more than two inches off the bed and I was unable to lift my left leg. I thought it was a fibromyalgia attack so waited 20 minutes for it to ease. It didn't. My husband telephoned our GP surgery at 10. 30 am and requested a home visit. At 12. 55pm the duty GP rang us and told us to ring 999 and state suspected stroke.

The ambulance arrived at 1pm and I was admitted to Princess Royal Hospital. The stroke nurse was in the bay at A&E waiting for me to arrive. I was given a CT scan and then informed I was going to Ward 16 the stroke ward. The next morning my symptoms had eased and I was discharged at 4pm with medication.

In June I was unable to move my left leg, left arm and the left side of my face had drooped. Again I was admitted to Ward 16 I informed them I had my medication with me but they would not let me take it. The next morning the symptoms had worn off again and I was discharged home at 11am.

It is now September and my husband has just received a text on his mobile informing me I am going to Clinic 5 at RSH with no details of consultant or why I have received the appointment. I presume this is the follow up from my MRI scan on in July but have no letter confirming this.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Missi45

Thank you for taking the time to provide feedback and I do hope you are recovering well.

It is always nice to hear patients experiences with the Trust. We would like to share your comments with the attending ambulance crew. If you are in a position to contact the Patient Experience Team on telephone number 01384 246366 or pals@wmas.nhs.uk so we can obtain additional information that would be great.

Thanks again for your comments



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Response from The Princess Royal Hospital

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital. Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned. Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail. The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 641222 or visiting their office in the main reception area. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp. Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

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