"Good care"

I've been seen in the outpatient department about 3-4 times over the past 18 months. Generally the wait was not too bad but some coordination needs to be improved. I had already done an allergy test on my first visit and then on my second visit the nurse thought I would need one - she did not read my file properly. I saw 3 different doctors but all of them took their time and were very thorough, explaining my condition and treatment. A general suggestion - when people are called to see the doctor, please consider your patients - it's an ear hospital and calling people's names in a very low voice is not very useful.