"Poor Mental Health Support "

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a service user),

A CPN was assigned to the service user in 2012 during a severe bout of depression to give support to the service user to aid in recovery. During this time the CPN made several visits to the service user at their home in Newark. But there was a lack of understanding the service users' basic needs. At that time the service user was home bound and had little contact with the outside world.

The service users home life was suffering, their children feeling the effects of their depressed parent.

The service user wasn't capable of doing the food shopping or driving their car due to severe anxiety and paranoia.

The CPN often cancelled visits with the service user which made the service user feel unimportant and isolated. The CPN offered to refer the service user to the Social Enablement team, however this wasn't timely as the service user felt they had waited too long before this referral. After six months of watching the service user suffer, the referral was made, but unfortunately nothing transpired.

To this date the service user has had no contact from the Enablement team. The CPN visited during the service users stay in Millbrook Adult Mental Health Unit in Mansfield and once more after at the service users home. The service user never was informed that they had been discharged. The CPN showed no empathy or understanding of the service user's needs and didn't even know that since the service users stay in hospital they had been diagnosed with bipolar.

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Response from Jo Horsley, Adult Mental Health Service Manager - Acute services, Nottinghamshire Healthcare NHS Trust

Having read your posting I would really like to address some of the issues you have noted and help clarify appropriate help and support but I would need some more detailed information to assist you. If you would like to email me or telephone me on the number below I will be able to put you in touch with the most appropriate manager.

Kind Regards

Jo Horsley, opreational manager

0115 9691300 ext 14112


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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