"Eye Clinic organisation is unacceptable"

I have no problem with the actual treatment I've received from doctors and nurses, but it's a shame it's all been overshadowed by appalling, unacceptable and incompetent organisation in the Eye Clinic. You have to wait for a letter for an appointment time (yes, an actual letter in the post, like a century ago), if you want to speak to someone on the phone they never answer or return your messages and, perhaps worst of all, no one cares. Talk to the member of staff behind the desk, or even the friendlier staff, and it's clear they know about all the problems but no one has any intention of changing anything. They should start again because right now you may have to wait months for an appointment, if you ever get one at all, and I believe it's down to mismanagement, not lack of capacity.