"Excellent treatment!"

About: Southmead Hospital

I broke my arm on the morning of September 18th. On arriving at the hospital, I was seen promptly by triage and Xray. The doctors then did an excellent job of manipulating the bones back into position - all completely pain-free. I have then had to attend outpatients 3 more times this week. Every single staff member I have encountered has been friendly, efficient and informative even when clearly under pressure. The buildings although slightly confusing are clean and modern. Excellent service all round!

Story from NHS Choices

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Response from Southmead Hospital

Dear Anonymous – thank you for posting your feedback on the website. I was pleased to learn that you were very happy with your treatment and that all staff acted in a professional and efficient way. We have received mixed feedback about the design and your views on the layout and signage of the Brunel Building have been noted and will be fed into a review aimed at clarifying any confusion for patients and visitors. Kind Regards – Steve Sykes Advice and Complaints Team

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