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"Breast Investigation"

About: York Hospital

This unit works very well. The staff are kind & empathetic in the stressful situation that patient is in, reassuring the patient whenever it is necessary. As with all hospital outpatients appointment time is limited & the convey system is used but the staff try to keep this to a minimum & check that the patient needs any help/advice constantly. There is a drinks machine now which is free & helps, plus tv to focus on while you wait in between tests ( you become very dry mouthed when in a stressful situation like this) as no time to go to get one. Whilst this is an anxious time the staff do their utmost to keep spirits high.

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Responses

Response from York Hospital 9 years ago
York Hospital
Submitted on 30/09/2014 at 13:12
Published on nhs.uk on 01/10/2014 at 04:00


Thank you very much for your posting. Your comments have been passed to the teams concerned. We are pleased that your visit to us was very positive; our aim is to provide a high standard of service which reflects the needs of patients.

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