"Very positive experience"

About: Sunderland Royal Hospital

I recently visited Sunderland A&E department with my 12yr old daughter. I was extremely impressed with the level or care & service we received from the reception staff to nurses, doctors & the auxillary staff. They were caring & understanding but professional. She was later admitted to the children's ward at a very late hour (approx. 2am) & the level of care was equally as good. Thankfully, she was discharged later the following day but both my husband & I were more than impressed with the level of care our daughter received. I would like to especially thank the paediatric staff on A&E & also the staff on ward F64. It was very evident that the staff enjoy their job, which has a huge impact on how they interact with patients. They managed to turn a very traumatic, worrying event into a very positive one for us. Thank you all so much.

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Response from Sunderland Royal Hospital

Thank you for taking the time to post a comment. We strive to provide the highest levels of care at Sunderland Royal Hospital and I am pleased that you had a good experience during your daughter's admission. I will pass your comments on to the staff in both Paediatric A&E and Ward F64 as it is always encouraging for them to receive such positive feedback. I hope your daughter is now fully recovered.

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