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the ill treatment of my daughter

Posted By torchlight

"the ill treatment of my daughter"

About: Langley Green Hospital South London And Maudsley NHS Foundation Trust

(as a parent/guardian),

My daughter was flagging up her mental health problems shortly after giving birth to her first son.

She has bi-polar disorder but it felt like no one listened.

Because of poor referrals, no care plan, hopeless medication she is now detained under the mental health act, her young son does not and probably will not get to know her.

She is housed in what is supposed to be a centre of excellence and but I feel it is disgusting that such places are still open.

This is 2014 not 1814.

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Responses

Response from Claire King, PALS Officer, Sussex Partnership NHS Foundation Trust 9 years ago
Claire King
PALS Officer,
Sussex Partnership NHS Foundation Trust

Submitted on 26/09/2014 at 13:11
Published on Care Opinion at 13:21

We are sorry and very saddened to read about your daughter's poor experiences. We would be very keen to hear your feedback about the service your daughter received whilst under the care of Langley Green Hospital. Please could you call our PALS service to talk more about this on 01903 843022.

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Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust 9 years ago
Bill Berry
Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate,
South London and Maudsley NHS Foundation Trust

I work in the Patient Experience team and my role is to work with staff and service users to make improvements to our services

Submitted on 29/09/2014 at 20:41
Published on Care Opinion on 30/09/2014 at 13:51

Dear torchlight

Picking up the comments of my colleague from Sussex Partnership Partnership NHS Trust I would like to talk with you about your post. It's clear this has caused you a lot of distress. In order for us to respond it would be useful to have a little more information from you. Could you please give me a call on 07825189472 or email me at bill.berry@slam.nhs.uk

Kind regards

Bill berry

Service Improvement Manager

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Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust 9 years ago
Bill Berry
Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate,
South London and Maudsley NHS Foundation Trust

I work in the Patient Experience team and my role is to work with staff and service users to make improvements to our services

Submitted on 27/10/2014 at 11:51
Published on Care Opinion at 13:35

Dear Torchlight

Thank you for taking the time to talk with me about the concerns you have about your daughters care whilst at the South London and Maudsley. As I explained given the nature of the issues you raised I suggested that the formal complaints route seemed the most appropriate one on this occasion. I believe you were considering that option. If you have I trust you will have had a detailed response and what options you have at your disposal if you are not satisified the Trust has addressed your concerns.

Kind regards

Bill Berry

Patient Experience Manager

Patient Public Involvement Team

South London and Maudsley NHS Foundation Trust

Maudsley Hospital

Denmark Hill

London SE5 8AZ

bill.berry@slam.nhs.uk

M: 07825180472

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