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"The staff I met were lovely"

About: Heartlands Hospital / Accident and emergency

(as the patient),

I fell down the stairs recently. The next morning, it was so painful that my husband took me to A and E.

I felt really embarrassed about going and was expecting to have to wait hours and felt I was wasting the hospital's time. However, the staff I met were lovely.

Put my mind at rest that I had done the right thing. I really appreciated the professional, high quality care that I was given. Within three hours, I'd been assessed, xray completed and on my way... Albeit on crutches! Thanks to all who helped me.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 9 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust
Submitted on 25/09/2014 at 18:06
Published on Care Opinion on 26/09/2014 at 09:04


Dear MCL

Thank you for taking the time and trouble to post your experience at Heartlands Hospital ED.

I have forwarded your email to the Matron to show her staff what you have posted on Patient Opinion.

With kind regards and a speedy recovery

Iona

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