"Rude staff"

About: The Royal Liverpool University Hospital

Visited this department with my partner today between 11.30am-1.30pm. The staff on reception today are both rude and unprofessional! We asked for some information to be written down to which one of them replied, quite aggressively,'for gods sake' and huffed and puffed as they did it. I suggest one member of staff at this desk may need some more training in customer service pronto.

Story from NHS Choices


Response from The Royal Liverpool University Hospital

Thank you for your comments. We're really sorry to hear you were unhappy with the way you were treated in our Ophthalmology department. We will pass your comments on to the team. If you wish to discuss this further please contact our Patient Advice and Liaison Service on 0151 706 4903/2265, via pals@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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