"Vascular clinic."

About: Cumberland Infirmary

Still trying to contact the secretary of this consultant three months after I was told the wait to be treated would be weeks! Does the doctor even have a secretary? Try it yourself: ring the main switchboard and ask to speak to him!

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Story from NHS Choices

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Response from Cumberland Infirmary

Dear Keith I am so sorry to learn of this frustration and wish to apologise for the distress caused. In order that we can follow up specifically we would welcome you to get in touch with our Patient Advice and Liaison Service (PALS) team at the Cumberland Infirmary to explain this experience in more detail , providing the name of the doctor in question . You can reach the PALS team on 01228 814008 between 8.30am and 4.30pm Monday to Friday, or by sending us an email to PALSCIC@ncuh.nhs.uk. With best wishes Alison Patient Experience

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